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Community-first Mentality Results in a Top-notch Experience

The complex world of insurance can be a tricky one to navigate for many business owners. Fully understanding the ins and outs of coverage, costs, and everything in between can even seem daunting at times. When business partners Tammy Darr and Chad Vacek set out to open Legacy Insurance Services, they aimed to solve this issue for their clients by not only offering quality insurance coverage but also top-notch customer service that goes beyond traditional expectations.

“For us, it was important to do things the right way and provide the best experience possible,” Vacek said. “We really try to act as an advisor that educates our clients. We also take time to learn what each business does, what they want, what they’ve done, and what they need for coverage. We are what you might call a ‘boutique’ insurance agency with a lot of horsepower.”

Equally as important to the co-owners, Darr emphasized, is workplace culture. “We’ve created a little family. We believe that when you have happy employees, you have happy customers. I think everyone has had a job where they don’t want to go to work and actually dread walking in the door. That’s not us. We allow our employees the option to be hybrid, so if they want to work from home part of the week, they can. A lot of the time, our employees will even feel left out if they choose to work at home because they want to be here with their team, and I think that’s very telling of our work environment.”

The company, which opened in May 2020, serves clients throughout Nebraska and the surrounding states and is now home to seven employees. Although small in size, the agency easily competes with larger national firms, Vacek said. While the focus is on business insurance—property, general liability, work comp, and auto—Legacy Insurance Services also handles personal lines, becoming a one-stop-shop for clients. An experienced and dedicated team that understands the processes of the industry has been a huge contributing factor to growth. In fact, the company receives two referrals per week on average. Darr, who first entered the industry at age 16 when she began working part-time at her father’s insurance agency, said it’s been extremely beneficial to gain so many resources, mentors, and connections over the years.

Looking to the future, growth is certainly in the plans for the company. “We’re not about setting quotas and we’re not money-focused,” Vacek said. “Our goal is to recruit good people to our team, educate them, and help them educate our clients. Our agents would lose sleep if they ever thought something was wrong with coverage or a claim. We do everything we can to deliver the best solutions. We truly care about our customers and we always put them first.”

More stories like this one can be found at Our Business.

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