The Care Management team at Blue Cross and Blue Shield of Nebraska (BCBSNE) is dedicated to meeting members where they are in their health and well-being journeys. From helping members manage chronic illnesses to connecting them with community resources, the team ensures support is always within reach.

For Stephanie Morton, supervisor of nurse care management and care coordination at BCBSNE, this work is personal. A nurse with over 16 years of experience, Morton built a career centered on caring for others. “I’ve worked in various roles to get to where I am today, including in the neonatal intensive care unit, clinical research, and as an OB/GYN nurse,” she said. “I joined Blue Cross in 2017 as a nurse health coach, transitioned to a nurse case manager and ultimately became a supervisor of our Care Management team.”
In recent years, BCBSNE expanded the member-facing team to include community health workers, licensed clinical social workers and licensed mental health practitioners alongside nurse care managers. The additions highlight the company’s commitment to addressing the physical, mental and social aspects of health and well-being. “I’ve always told our members that I’ve done my job if insurance is the least of your worries when you’re going through a difficult time,” Morton said.
According to BCBSNE’s Nurse-Supported Care Programs webpage, care managers support and guide members to better health. “It’s not just a medical or benefit aspect,” Morton said. “We’re focusing on our members’ home life, assisting them within the community, and getting them in contact with the resources to ensure they’re successful and have the best outcomes possible.”
Morton’s team actively engages with their communities, building relationships with local leaders and learning about available programs and resources for BCBSNE members. This approach allows the Care Management team to quickly connect members with the right people and services when needs arise.
By staying involved in the communities they serve, the team embodies BCBSNE’s mission to champion the health and well-being of its members, meeting individuals where they are and fostering connections that make a difference.
In addition to being a resource for community programs that can improve daily life, the Care Management team supports members with chronic disease management, major life events, traumatic injuries, and more. “If we can do some of the legwork on the back end and collaborate with various teams at Blue Cross, it makes it easier on our members,” Morton said. “Educating members about their illness, helping with medication management, and identifying lifestyle changes they can make helps us improve the quality of life and overall health of our members.”
The Care Management team is available as a resource to all BCBSNE members and is happy to help with most aspects of a member’s health and well-being. “At Blue Cross, we’re more than just an insurance company,” Morton said. “I like to think of the Care Management team as the cherry on top, if you will, with all of the extra personalization we provide.”
Learn more at NebraskaBlue.com/Member-Services/Getting-Care