Even though she didn’t study psychology in college, Kris Patton, ASID, owner of Interiors Joan and Associates, has learned through experience how valuable the study is when working with clients. With years of cultivating a deep understanding of human behavior, Patton listens between the lines, uncovering the emotional drivers behind each request. Her approach blends psychology, observation, and genuine curiosity, allowing her to interpret even the vaguest descriptions and turn them into clear, inspired design direction.
“I like to think of it as interpreting what they need even when they may not know,” said Patton. “It’s important that we listen and understand what the client is truly saying and then give them several options to help them decide what works best for their lives. The client tells me what they need, and I can tell them what works.”
One of her latest projects that designer Melanie Fuller assisted her on–a build/design in conjunction with McNeil Company in Villas of Four Seasons—is a true example of this process. While Patton had collaborated with this client on past projects, when they met to discuss this one, she listened, provided ideas and suggestions for exterior and interior looks and materials, and ultimately met the client where she wanted and needs to be.
During their meetings, Patton said they discussed how this newly completed empty-nester residence would blend seamlessly with her sophisticated design from past homes with functional comfort, offering the perfect retreat for its owners. The kitchen features a dramatic center island, designer tile backsplash, and professional-grade appliances, while the adjacent great room is highlighted by a striking fireplace and an integrated media wall that adds both warmth and visual interest.
“With kitchens, I like to know if they like to cook and how they like to cook, because along with McNeil Company designers, we can help determine layout, appliances, materials, etc.,” Patton said. “If they like to entertain, a big island or dining space might make sense. It all comes down to how the client wants to use the space that helps choose the right materials to give them the home they need as well as want.”
With an open floor plan and high-end finishes featured throughout, including custom cabinetry, layered ceiling details, and elegant lighting selections, Patton said the basic difference this time was size and overall design. “While this is a different type of home, the basic elements are the same: it’s somewhere to live, entertain, and be comfortable,” she said. “All decisions we made kept this in mind and were of the utmost importance. Even before the hole was dug or the frame was up, we met several times to discuss materials and finishes so we were ready for next steps.”
In addition to interiors, during the design/build process, Patton conferred with the client about what exterior features she wanted for her home. Although this was a new build, the client had a strong vision for exterior textures and colors. A whitewashed German schmear brick façade, arched entryway, and rich wood garage doors give the home timeless character.
As evidenced from the final product, Patton has built her design approach around something far deeper than selecting fabrics, finishes, and furnishings. It starts with listening—true, attentive, intuitive listening that allows her to understand not only what clients say but what they mean.
Clients often come to her with phrases like “I want it to feel calm,” or “I need the space to work better for us,” without knowing how to articulate the specifics. Patton sees these moments not as obstacles but as invitations. She listens for tone, pauses, and the subtle emotional undercurrents that reveal what truly matters.
“When I’m working a repeat client, it’s a little easier to interpret their vision for a new home because I start with a better understanding, as was the case with this home,” Patton said.
“When I’m working with a new client, I spend a lot of time upfront getting a feel for what they like and want. Sometimes, that means visiting their current home, but it also means spending time with them, asking questions, listening for key words or expressed feelings, and providing real-life options for them to see and touch.”
Her intuitive style is grounded in a strong understanding of human behavior. Patton recognizes that design is never just about aesthetics; it’s about how people feel in their surroundings. She pays attention to the psychological impact of color, light, texture, and spatial flow. When a client describes wanting a “fresh start,” she knows this may translate into clean lines, open layout, and a palette that feels uplifting. When someone expresses a desire for “warmth,” she hears a longing for comfort, safety, and familiarity—elements she can bring to life through materials, lighting, and thoughtful layering. Clients and the public are always welcome into their Omaha and Lincoln showrooms for furniture, art, and accessories.
“Ultimately, I want the client to have a finished home they love; one that they may not have necessarily envisioned at the start,” she said. “I see myself and all of our talented professionals at Interiors Joan and Associates as guides, helping the client get to something they love, are comfortable with, and want to stay in for years.”
